Chapter 9

Chapter 9

10. Based on the text, what are the reasons the authors believe documentation is important?

11. Describe ‘Compassion Fatigue’ and ‘Vicarious Traumatization’?

12. What does a Personal Stress Management Plan mean? What might yours include?

Chapter 9

4. Based on the material described in the text, list the causes, symptoms and cornerstones of BURNOUT. Share a personal example of burnout from your own fieldwork experience and present at least five ways of effectively coping with stress.

Chapter 8

Chapter 8

7. As reflected in the text and from your own personal experience, what are the pros and cons of developing friendships with colleagues?

8. According to the text, why is it important to develop positive working relationships with agency staff including secretaries, receptionists, housekeeping, security, etc.?

9. List some of the professional roles human services workers can perform on a community level.

Chapter 8

3. From your personal, educational, or fieldwork experiences discuss a conflictual situation. Describe how you did (or would) use assertive communication and conflict resolution skills to effectively deal with this situation.

Chapter 7

Chapter 7

4. According to Walker Jr. there is an identification process that occurs between helper and client. How does this influence the development of countertransference reaction?

5. Identify the environmental challenges that are discussed by AlleCorliss et al.. Provide an example from your own agency experience.

6. What are the 3 major coping strategies described in the text to deal with some of the more common challenges faced by human service professionals?

Chapter 7

2. Define resistance. Identify 4 of the 8 reasons for resistance described in the text. Provide an example of one from your own experiences working with clients.

Chapter 6

Chapter 6

1. What are the four types of child abuse described in the text?

2. Discuss how issues of privacy may be impacted by advances in technology.

3. Describe a type of ‘dual relationship’. How might entering into this type of relationship interfere with the helping process?

Chapter 6

1. Discuss the ethical/legal issues relevant to the following issues:

Child Abuse, Suicide, Homicide, Intimate Partner Violence, AIDS and Dual Relationship. Of these six major areas, which one would you have the most difficult working in and why? Based on the guidelines presented in the text, how might you proceed to help an individual who presents with this specific ethical/legal issue.

Chapter 5

Chapter 5

13. What does a broader definition of diversity mean? Why is this important to human service professionals?

14. In the text, the importance of effective communication in working with diverse groups is highlighted. Describe 2 aspects of communication that Brill (1990) has identified as essential to working with diversity.

15. What are some agency tactics as identified in the text for "cooling out" certain clients?

Chapter 5

5. According to AlleCorliss et al., what are the 3 main areas necessary to become diversitysensitive? Describe each area and present an example from your personal or agency experience.

Chapter 4

Chapter 4

10. Describe the TFA Model and why it is important in understanding human behavior. Also at which stage of the AGATE Model is it valuable to consider?

11. How would using the biopsychosocial perspective be helpful in working with clients?

12. How is the AGATE Model different from existing problemsolving models?

Chapter 4

4. Describe the stages of the AGATE Model as presented by the authors in the text. Discuss how this model can be useful in helping others within the scope of human services.

Chapter 3

Chapter 3

7. Describe the difference between non assertive (passive), assertive, and aggressive behaviors.

8. Tell why supervisory styles are apt to vary from supervisor to supervisor, and list what this is depend upon.

9. Discuss the benefits of both journaling and process recordings for human service practitioners.

Chapter 3

3. List the five guidelines proposed by AlleCorliss et al. for participating and utilizing supervision effectively. Describe each one and provide a relevant example from your own experience.

Chapter 2

4. List 3 reasons why bureaucracies are often viewed in a negative light. What are some positives of working in bureaucracies that are listed in the text.

5. What is the difference between formal and informal agency structure and policies? Why is each important to understand if one is going to be successful working in human service agencies.

6. How do the terms oppression, powerlessness, exploitation, and stereotyping tie into discrimination? Provide an example.

7. Describe Institutionalized Discrimination. List 3 types of this form of discrimination that are prevalent today. Provide an example of one of these forms from either your personal or professional experience. Finally, share some ways in which this form of discrimination can be prevented.

Chapter 1

Chapter 1

Each student will select and provide a "GREAT" answer for one of the following questions - be sure to include the page number in your textbook which assisted you with your response.

1. List 3 values conflicts discussed in the text and give an example of each.

2. Explain the difference between exposing your values versus imposing them.

3. Tell why understanding your family of origin can be beneficial in your work with clients.

4. Explain why selfawareness is important for anyone embarking in a career in the human services. What impact does early development have on the individual helper? How does self acceptance and the role of thoughts, feelings, and actions relate to this concept of self awareness? Why should someone understand their motivations for pursing a position as a helper? Provide a personal example.